Stage of Reaction
Tip of the WeekWhen helping people through an organizational change, match your communication to their stage of reaction. People typically go through stages of denial, followe...
Opinion Leaders
Tip of the WeekIdentify and utilize key opinion leaders when you’re building support for an initiative. Opinion leaders may not have a formal leadership position in the orga...
Under-Communicating
Tip of the WeekAvoid under-communicating when sharing information about a non-routine and complex organizational change. Change initiators often share limited information beca...
Harvest The Dissent
Tip of the WeekWhen helping employees through an organizational change, make sure to provide for opportunities to “harvest the dissent.” Harvesting the dissent involves pr...
Intercultural Misunderstandings
Tip of the WeekWhen communicating with an international audience, adapt your level of directness to the norms of the particular culture. Some cultures, such as Germany, Swed...
Interpersonal Communication
Tip of the WeekLearn the interpersonal communication conventions when dealing with your international partners. For example, if your proposal is met with silence in Japan, i...
Learning Styles
Tip of the WeekAdapt your presentation to your audience’s visual, auditory and kinesthetic learning style predispositions. Incorporate simple pictures and graphs to connect ...
Understanding your audiences
Tip of the WeekHighlight benefits that are important to your particular audience. Therefore, when you write to various groups, you may need to adapt your message by stressin...