Group Decisions
Tip of the WeekPrior to making a decision in a group meeting, allow anyone in the group to act as an advocate “for” or “against” a particular alternative. Give each ad...
Communication Style
Tip of the WeekModify your communication style according to your audience’s level of introversion or extroversion. For example, introverts may appear contemplative or prefer...
Choosing a Communication Channel
Tip of the WeekAvoid choosing a communication channel based on personal convenience and ease of use. E- mail may be simpler, but sometimes you need to connect interpersonally,...
Requests For Action
Tip of the WeekWhen writing e-mails, state up front any requests for action and information the reader must see. Preview and number multiple points, requests, or steps to be t...
Email Tips
Tip of the WeekWhen writing e-mails, divide material into short paragraphs, putting the main point of each paragraph first. Double-space between paragraphs to add white space....
Using Email
Tip of the WeekUse e-mail to transmit factual information, not to criticize a colleague or communicate a sensitive message. In writing e-mails, make sure the subject line is s...
Using a Rich Channel
Tip of the WeekUse a “rich” channel for persuasive situations. A rich channel allows you to receive and provide instantaneous feedback. For example, if you need to garner ...
Resistance Points
Tip of the WeekBe alert to unstated resistance points to a change effort. Ideally, people would tell you what concerns they have, but often they are unwilling to express the...
Upside/Downside
Tip of the WeekWhen communicating about a change, discuss the “upside” as well as the “downside.” There is a strong tendency when announcing a change to only discuss t...
Decisions and Opinions
Tip of the WeekModify your communication according to how your audience makes decisions and forms opinions. On one end of the continuum are people who make decisions based on ...