Using Anger as a Tool
Tip of the WeekThink about what employees or coworkers are signaling by their anger. Might it indicate that they’re under stress? Is their anger being used as a tool to avoi...
Conflict and Agreement
Tip of the WeekWhen dealing with a conflict situation, first focus on your areas of agreement. For example, assume someone in another department is upset with the speed at whi...
Using “I” Statements
Tip of the WeekIn conflict situations, use “I” statements to express your own feelings. For example, instead of saying, “You never do your share of the work”, try “I...
Data Gathering Methods
Tip of the WeekWhen researching a problem, use at least two data gathering methods. For example, you might interview people along with conducting a written survey. Or, you may...
Velocity in Decision Making
Tip of the WeekCheck the “velocity” of your decision-making. The speed for decision-making needs to match the pace of change in the business environment. Are you exceeding...
Groups
Tip of the WeekShift your communication according to the degree to which your coworker or colleague wants to be included and feel part of a group. Those who have a high degree...
Brainstorming
Tip of the WeekAvoid evaluating ideas during a brainstorming session. The focus of brainstorming is to generate ideas; quantity trumps quality. Only after all ideas have been ...
Direction and Leadership
Tip of the WeekAdapt your communication according to the degree to which your audience wants to receive direction and leadership. Someone who needs direction and structure mig...
Relevant Information
Tip of the WeekSeek out relevant, rather than just easily available, information when you make decisions. There is a strong tendency to place a lot of emphasis on information ...
Share Stories
Tip of the WeekTo further engage employees or coworkers, share a few stories about how your customers, clients or other stakeholders were affected by your product or service. ...