Planning Your Message

Carefully plan your message when you’re communicating a decision to a group that has
not been involved in the decision making process. In particular, make sure your message
includes: 1) how the decision was made, 2) why is was made, 3) what alternatives were considered, 4) how it fits into the organization’s mission and vision, 5) how it affects the company and 6) how it affects employees.

So what?

Our recent study shows that employees who were provided this information were
more than twice as likely to support those decisions as employees who received little of that
information.