When writing e-mails, divide material into short paragraphs, putting the main point of
each paragraph first. Double-space between paragraphs to add white space. Conclude
in a straightforward way, avoiding clichés such as, “let me know if I can be of any more
Users tend to glance over e-mails quickly. These techniques help them grasp your
message with short lines and short paragraphs. Over-used statements drag out the ending
and do not provide needed information.