Tip of the Week

Screening Alternatives

Tip of the Week

Screen out alternatives for your audience or decision-making team. For example, it’s more effective to consider 3 or 4 alternatives rather than 15. In fact, s...

Maximizing Tendencies

Tip of the Week

Watch for maximizing tendencies when you are making a decision. Maximizers seek and accept only “the best”; they need to be assured that every action they t...

Possible Solutions

Tip of the Week

Seek agreement on the criteria by which your group judges possible solutions before making a final decision. For example, if your group is deciding on the locat...

Decisions

Tip of the Week

Don’t assume that your decisions are self-evident. Often decision-makers spend many hours arriving at a decision after carefully weighing alternatives. They o...

Stage of Reaction

Tip of the Week

When helping people through an organizational change, match your communication to their stage of reaction. People typically go through stages of denial, followe...

Opinion Leaders

Tip of the Week

Identify and utilize key opinion leaders when you’re building support for an initiative. Opinion leaders may not have a formal leadership position in the orga...

Under-Communicating

Tip of the Week

Avoid under-communicating when sharing information about a non-routine and complex organizational change. Change initiators often share limited information beca...

Harvest The Dissent

Tip of the Week

When helping employees through an organizational change, make sure to provide for opportunities to “harvest the dissent.” Harvesting the dissent involves pr...

Intercultural Misunderstandings

Tip of the Week

When communicating with an international audience, adapt your level of directness to the norms of the particular culture.  Some cultures, such as Germany, Swed...

Interpersonal Communication

Tip of the Week

Learn the interpersonal communication conventions when dealing with your international partners.  For example, if your proposal is met with silence in Japan, i...