Tip of the Week

Possible Solutions

Tip of the Week

Seek agreement on the criteria by which your group judges possible solutions before making a final decision. For example, if your group is deciding on the locat...

Decisions

Tip of the Week

Don’t assume that your decisions are self-evident. Often decision-makers spend many hours arriving at a decision after carefully weighing alternatives. They o...

Stage of Reaction

Tip of the Week

When helping people through an organizational change, match your communication to their stage of reaction. People typically go through stages of denial, followe...

Opinion Leaders

Tip of the Week

Identify and utilize key opinion leaders when you’re building support for an initiative. Opinion leaders may not have a formal leadership position in the orga...

Under-Communicating

Tip of the Week

Avoid under-communicating when sharing information about a non-routine and complex organizational change. Change initiators often share limited information beca...

Harvest The Dissent

Tip of the Week

When helping employees through an organizational change, make sure to provide for opportunities to “harvest the dissent.” Harvesting the dissent involves pr...

Intercultural Misunderstandings

Tip of the Week

When communicating with an international audience, adapt your level of directness to the norms of the particular culture.  Some cultures, such as Germany, Swed...

Interpersonal Communication

Tip of the Week

Learn the interpersonal communication conventions when dealing with your international partners.  For example, if your proposal is met with silence in Japan, i...

Learning Styles

Tip of the Week

Adapt your presentation to your audience’s visual, auditory and kinesthetic learning style predispositions. Incorporate simple pictures and graphs to connect ...

Understanding your audiences

Tip of the Week

Highlight benefits that are important to your particular audience.  Therefore, when you write to various groups, you may need to adapt your message by stressin...