Tip of the Week

Upside/Downside

Tip of the Week

When communicating about a change, discuss the “upside” as well as the “downside.” There is a strong tendency when announcing a change to only discuss t...

Decisions and Opinions

Tip of the Week

Modify your communication according to how your audience makes decisions and forms opinions. On one end of the continuum are people who make decisions based on ...

The Buddy System

Tip of the Week

Use the buddy system when preparing communication. Effective communicators often will have someone who reads over and checks written and oral communication befo...

Structure and Organization

Tip of the Week

Shift your communication according to the degree of structure and organization your audience prefers. On one end of the continuum are people who are very organi...

Communicating to Your Audience

Tip of the Week

Adapt your communication style according to your audience’s information-gathering tendencies. For example, some people are more focused on the “here and now...

Cross-Examining

Tip of the Week

Cross-examine the presenters of proposals. Think of how an attorney questions a witness: How sure are you of this? Where did the evidence come from? What would ...

Hindsight Bias

Tip of the Week

Watch out for hindsight bias when making sense of an event. Hindsight bias, or the Monday-morning-quarterback effect, is believing that we had better knowledge ...

Planning Your Message

Tip of the Week

Carefully plan your message when you’re communicating a decision to a group that has not been involved in the decision making process. In particular, make sur...

Screening Alternatives

Tip of the Week

Screen out alternatives for your audience or decision-making team. For example, it’s more effective to consider 3 or 4 alternatives rather than 15. In fact, s...

Maximizing Tendencies

Tip of the Week

Watch for maximizing tendencies when you are making a decision. Maximizers seek and accept only “the best”; they need to be assured that every action they t...