Tip of the Week

Secret Information

Tip of the Week

Guard against the temptation to correct rumors or divulge information when you’ve been entrusted with confidential information. For example, assume you’re p...

Increase Readability

Tip of the Week

Look for opportunities to increase the readability of your written messages. Specifically, use: short paragraphs, headings to clarify the organization, bullets ...

Oral Presentations

Tip of the Week

Position information you want to emphasize in the beginning or end of your oral presentation or written communication. For example, to deemphasize negative info...

Bottom Line

Tip of the Week

If your audience expects bad news or prefers a “bottom line” approach, present the bad news along with a brief rationale upfront.  For example, to relay th...

Reasons Before News

Tip of the Week

When conveying bad news, if your audience is likely to be surprised and seriously disappointed, present the reasons before the “news.”  For example, instea...

Stay Positive

Tip of the Week

When conveying bad news, avoid such words as “mistake”, “problem”, “unfortunately”, “impossible”, and discuss what can be done rather than what ...

Depersonalizing the Message

Tip of the Week

When conveying negative news, depersonalize the message.  For example, instead of saying, “You failed to notice…”, consider “May I point out that…”...

Reframing Your Discussion

Tip of the Week

When you’re engaged in a conversation that is heading in a destructive direction, consider reframing the discussion to get it back on course. Reframing means ...

Alliances

Tip of the Week

Forge alliances with other departments that are critical to your success.  A starting point might be to ask for a tour of the other departments or hold a “sh...

Group Decisions

Tip of the Week

Prior to making a decision in a group meeting, allow anyone in the group to act as an advocate “for” or “against” a particular alternative. Give each ad...