Tip of the Week

Conflict and Agreement

Tip of the Week

When dealing with a conflict situation, first focus on your areas of agreement. For example, assume someone in another department is upset with the speed at whi...

Using “I” Statements

Tip of the Week

In conflict situations, use “I” statements to express your own feelings. For example, instead of saying, “You never do your share of the work”, try “I...

Data Gathering Methods

Tip of the Week

When researching a problem, use at least two data gathering methods. For example, you might interview people along with conducting a written survey. Or, you may...

Velocity in Decision Making

Tip of the Week

Check the “velocity” of your decision-making. The speed for decision-making needs to match the pace of change in the business environment. Are you exceeding...

Groups

Tip of the Week

Shift your communication according to the degree to which your coworker or colleague wants to be included and feel part of a group. Those who have a high degree...

Brainstorming

Tip of the Week

Avoid evaluating ideas during a brainstorming session. The focus of brainstorming is to generate ideas; quantity trumps quality. Only after all ideas have been ...

Direction and Leadership

Tip of the Week

Adapt your communication according to the degree to which your audience wants to receive direction and leadership. Someone who needs direction and structure mig...

Relevant Information

Tip of the Week

Seek out relevant, rather than just easily available, information when you make decisions. There is a strong tendency to place a lot of emphasis on information ...

Share Stories

Tip of the Week

To further engage employees or coworkers, share a few stories about how your customers, clients or other stakeholders were affected by your product or service. ...

Approaching a Colleague

Tip of the Week

To approach a respected colleague to act as your mentor, start out with a specific request on a small issue. For example, instead of directly asking, “Would y...