Tip of the Week

Reframing Your Discussion

Tip of the Week

When you’re engaged in a conversation that is heading in a destructive direction, consider reframing the discussion to get it back on course. Reframing means ...

Alliances

Tip of the Week

Forge alliances with other departments that are critical to your success.  A starting point might be to ask for a tour of the other departments or hold a “sh...

Group Decisions

Tip of the Week

Prior to making a decision in a group meeting, allow anyone in the group to act as an advocate “for” or “against” a particular alternative. Give each ad...

Communication Style

Tip of the Week

Modify your communication style according to your audience’s level of introversion or extroversion. For example, introverts may appear contemplative or prefer...

Choosing a Communication Channel

Tip of the Week

Avoid choosing a communication channel based on personal convenience and ease of use. E- mail may be simpler, but sometimes you need to connect interpersonally,...

Requests For Action

Tip of the Week

When writing e-mails, state up front any requests for action and information the reader must see. Preview and number multiple points, requests, or steps to be t...

Email Tips

Tip of the Week

When writing e-mails, divide material into short paragraphs, putting the main point of each paragraph first. Double-space between paragraphs to add white space....

Using Email

Tip of the Week

Use e-mail to transmit factual information, not to criticize a colleague or communicate a sensitive message. In writing e-mails, make sure the subject line is s...

Using a Rich Channel

Tip of the Week

Use a “rich” channel for persuasive situations. A rich channel allows you to receive and provide instantaneous feedback. For example, if you need to garner ...

Resistance Points

Tip of the Week

Be alert to unstated resistance points to a change effort.  Ideally, people would tell you what concerns they have, but often they are unwilling to express the...