20

The percent (20%) less likely people are to lie in an email than on a telephone call.

So what?

 

The record of an email or other written documents decreases a person’s ability to deny that he or she made the statement. The only thing the person can argue about is the interpretation of the comment. So effective communicators know when it is important to use oral channels (to engender less accountability) and when to use written channels (to increase accountability).